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Marilyn Carr

Looking at life through a funhouse mirror

Category: Customer Service

November 27, 2022 / Customer Service

Shop ’til You Drop

I am not a huge online shopper, no matter what colour Friday happens to be. This is probably because I am not much of a shopper and not much of a girly girl, with all the lack of penchant for shoes, bags, perfumes, and magic potions that implies. But I do admit the Interweb does …

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August 11, 2021 / Customer Service

State of the Union

About a week ago, the mayor of Toronto, the premier of Ontario, and the prime minister of Canada announced that the decade-long renovation of Union Station was complete. I was not there for the ribbon cutting, but I would guess that neither were they, since complete is not the word that immediately came to my …

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January 5, 2021 / Customer Service

K as in Knight

January is pretty much always the same. Dead Christmas trees get kicked to the curb. The tenth batch of turkey soup arrives with only a fraction of the enthusiasm that greeted the first. And we’ll spend countless hours we’ll never get back sitting on the phone with customer service trying to figure out what’s gone …

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Book Cover: How I Invented the Internet
How I Invented the Internet
Book Cover: Nowhere like This Place: Tales from a Nuclear Childhood
Nowhere like This Place: Tales from a Nuclear Childhood

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