Work

Although I dearly love living here, I cannot deny that some things are better in other parts of Canada. And at the risk of getting deported from the GTA, here are some examples of stuff that is better in Montreal, courtesy of a recent visit to a GMA client. • In Montreal, they pay attention […]

When you call to get your credit card activated you probably have me to blame for the experience. This is because the consulting firm I was working for (which no longer exists) was hired by a major credit card company to revamp their call centre script to make it friendlier. The project landed in my